Late Cancellations or No-show fee $75

If you need to cancel or rebook a scheduled appointment within 24 hours of the appointment time, you will be subject to a standard late cancellation fee of $75. This will be charged to the credit card on file. If you do not show up for your scheduled appointment, you will be subject to a standard no show fee of $75. This will be charged to the credit card on file. Some exceptions will apply.

Refunds

We do not offer refunds on injectable cosmetics such as neurotoxins or dermal fillers. To ensure your satisfaction we require follow-up appointments, and any additional product use will require an additional charge in order to deliver optimal results upon discretion.

We do not issue refunds/in-store credit for any cosmetic trial sized or sample products, used cosmetic products, make-up, natural health oral supplements, or gift cards.

All services performed are 100% non refundable. No refunds will be issued in the form of cash, cheque, debit or credit.

If for any reason you are unhappy with the products or services provided, we would like to have an opportunity to have you come back to be assessed. At that time we will work together with you to come to a resolution. We can not help clients who choose not to return for a follow-up appointment.

Policy

Genuvis Beauty Inc., located at Royal Vista Way NW, Calgary, Alberta T3R 0N2, is committed to providing professional aesthetic and cosmetic services while respecting your privacy and ensuring transparency.
This Policy outlines our service, refund, cancellation, and privacy practices, as well as how we collect, use, and protect your personal information when you visit genuvisbeauty.com.

Refund, Cancellation & No-Show Policy

Refunds

We do not offer refunds on injectable cosmetic services such as neurotoxins or dermal fillers.
Follow-up appointments are required to ensure satisfaction; additional products used will be charged separately at our discretion.
We do not issue refunds or store credit for:
- Cosmetic trial or sample products
- Used beauty or skincare products
- Makeup items
- Natural health or oral supplements
- Gift cards
All services performed are 100% non-refundable. Refunds will not be issued in cash, cheque, debit, or credit form.

Client Satisfaction
If you are unhappy with a product or service, we encourage you to return for an assessment so we can find a solution together. However, we cannot assist clients who choose not to attend a follow-up appointment.

Cancellations & No-Shows

Appointments cancelled or rescheduled within 24 hours of the scheduled time will be subject to a $75 CAD late-cancellation/no-show fee, charged to the card on file.
Exceptions may apply in special circumstances; please contact us if an emergency occurs.

Privacy Policy

Information We Collect
We collect personal information to provide and enhance your experience, including:

Contact details (name, phone number, email, address)
Appointment information (service type, date/time, treatment history)
Payment information (billing and transaction details, if applicable)
Health information (medical or allergy details required for treatment)
Usage data (IP address, browser type, time on site, cookies)

How We Use Your Information

Manage bookings and communicate with you
Deliver services and follow-up care
Process payments and issue receipts
Send appointment reminders and promotional updates (if you opt-in)
Improve our website, services, and client experience
Comply with legal or regulatory obligations

Data Retention
Your information is kept only as long as necessary to fulfil the purposes above or as required by law. When no longer needed, it will be securely deleted or anonymized.

Your Rights
You have the right to:

Access or correct your personal information
Withdraw consent for marketing communications
Request deletion of your data where legally permissible
To exercise your rights, contact us at cosmetics@genuvisbeauty.com.

Cookies & Analytics
Our website uses cookies and similar technologies to understand visitor preferences, improve functionality, and track analytics. You may adjust cookie preferences in your browser settings; however, some features may not work properly if cookies are disabled.

Third-Party Services
We may use trusted third-party providers for hosting, analytics (such as Google Analytics), appointment scheduling, and payment processing. These providers may access limited personal information to perform their services and are required to maintain strict confidentiality and security standards.

Website Use & Terms
By using genuvisbeauty.com, you agree to:

Provide accurate and current information
Use the site only for lawful purposes
Not attempt to misuse or disrupt the website
All content, images, and materials on this website are owned by Genuvis Beauty Inc. and may not be copied or reused without permission.

Updates to This Policy
We may update this Policy periodically. Updates will be posted here with a revised “Last Updated” date. Continued use of our website or services means you accept any changes.

Contact Us
Genuvis Beauty Inc.
Royal Vista Way NW, Calgary, AB T3R 0N2
Phone: +1 (587) 917-1327
Email: cosmetics@genuvisbeauty.com
Website: https://genuvisbeauty.com

Late Cancellations or No-show fee $75

Refunds

Policy

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