Our Policy

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We do not offer refunds on injectable cosmetics such as neurotoxins or dermal fillers. To ensure your satisfaction we require follow-up appointments, and any additional product use will require an additional charge in order to deliver optimal results upon discretion.

We do not issue refunds/in-store credit for any cosmetic trial sized or sample products, used cosmetic products, make-up, natural health oral supplements, or gift cards. 

All services performed are 100% non refundable. No refunds will be issued in the form of cash, cheque, debit or credit.  

If for any reason you are unhappy with the products or services provided, we would like to have an opportunity to have you come back to be assessed. At that time we will work together with you to come to a resolution. We can not help clients who choose not to return for a follow-up appointment.

If you need to cancel or rebook a scheduled appointment within 24 hours of the appointment time, you will be subject to a standard late cancellation fee of $75. This will be charged to the credit card on file. If you do not show up for your scheduled appointment, you will be subject to a standard no show fee of $75. This will be charged to the credit card on file. Some exceptions will apply.